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Cartahaven

Delete your Cartahaven account

You can delete your account and its data yourself, here or in the map app (Settings, then Delete my account). It takes effect at once.

Delete my account

Sign in first, so we know the account is yours.

Sign in to delete your account

Can’t sign in? Reset your password, or email support@cartahaven.com from the address on the account and ask us to delete it. We confirm it’s you by replying to that address, then delete the account within 30 days (usually much sooner).

What is deleted

  • Your account: email address, display name and password.
  • Your access to the maps you bought, claimed or redeemed. They can’t be downloaded from Cartahaven again, even if you sign up again with the same address.
  • The backup of your tracks, placemarks, photos and form answers, and every share link you made.
  • A Cartahaven Plus subscription bought on Cartahaven: it is cancelled at once and not charged again. One bought in Google Play keeps renewing until you cancel it in the Google Play app (Payments & subscriptions), so cancel it there first.
  • Your download history, team memberships, organization member lists you joined, and group location sharing.
  • Email preferences, and the message and recipient address on gifts you bought.

What is kept

  • Purchase records, without your name or email: the map, price, fee, date and payment reference. Publishers and we must keep them for accounting and tax for the legally required period (7 years). Stripe, which processed the payment, keeps its own payment records under its privacy policy.
  • Gift codes you bought for someone else still work for the person who has the code.
  • Everything already on your phone or computer: downloaded maps, tracks and placemarks stay on the device until you remove them. The map app offers to remove the backed-up ones when you delete the account there.
  • Copies in our encrypted database backups, which are overwritten within 30 days.

Publishers

An account that owns a publisher store can’t be deleted here, because buyers, refunds and payouts depend on it. Email support@cartahaven.com and we will close the store with you: maps unpublished or transferred, payouts and refunds settled, then the account deleted. Team members of someone else’s store can delete their own account here; the store is not affected.

More about what we collect and how long we keep it: Privacy Policy.